*Estimated delivery time starts when the order ships. Orders take 24-48 hours to process after an order is placed.

Free shipping to select countries on orders over $150 – Applicable on FedEx International shipping for orders subtotaling over $150 USD to Canada, Australia, United Kingdom, Japan, South Korea, Germany, Singapore, Switzerland, France, Hong Kong only. Automatically applied at checkout.

*Estimated delivery time starts when the order ships.
**FedEx only available for select countries.

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method. Even if your international order qualifies for free shipping, you will still be charged customs duties and fees

If you live in the U.S. and would like to exchange an item, first start a return for the item you do not wish to keep. You will have the option to exchange it for the same item in another colorway or size, as long as the price is the same. Or you can receive store credit for your original item and place a new order on baggu.com.

You can also visit any store location to make returns and exchanges.

Please note that we do not offer international exchanges. Internationally, we offer returns for a refund or online store credit, only.

All products purchased through baggu.com and BAGGU retail stores have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Manufacturing errors are rare, but if you receive a defective product, please send an email to info@baggu.com as soon as possible, including 1) your original order number (starts with “SR”), 2) a brief description of the issue and 3) a couple of clear images.

For international warranty claims: We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.

For warranty claims on product purchased outside of baggu.com or BAGGU stores: We’re always happy to answer questions related to our products, but we are unable to process any returns, credits, or replacements for product purchased outside of baggu.com or BAGGU stores.