CYBER WEEKEND: 20% off sitewide + free shipping on U.S. orders over $40

Holiday FAQ

General FAQ

Shipping

U.S. Holiday Shipping Deadlines

To ensure delivery by December 21st, please stick to the following shipping carrier deadlines:

Shipping MethodOrder byDelivery Time*Cost

USPS First Class

Dec. 9

3-10 average business days

$7

USPS Priority Mail

Dec. 12

3-7 average business days

$16

DHL Ground Shipping

Dec. 12

3-8 average business days

Free for orders $40+

USPS Express

Dec. 15

2-3 average business days

Calculated rate

FedEx 2Day

Dec. 16

2 average business days

Calculated rate

*Estimated delivery time starts when the order ships.

International Holiday Shipping Deadlines

To ensure delivery by December 21st, please stick to the following shipping carrier deadlines:

Shipping MethodOrder byDelivery Time*Cost

USPS Intl. Priority

Nov. 30

14-18 average business days

Calculated rate

FedEx Intl. Economy*

Dec. 8

7-10 average business days

Calculated rate or free on orders $165+

FedEx Intl. Priority

Dec. 12

5-7 avg postal days

Calculated rate

Free shipping to select countries on orders over $165 – Applicable on FedEx International shipping for orders subtotaling over $165 USD to Canada, Australia, United Kingdom, Japan, South Korea, Germany, Singapore, Switzerland, France, Hong Kong only. Automatically applied at checkout.

*Estimated delivery time starts when the order ships.
**FedEx only available for select countries. Please note we cannot ship to Russia at this time.

Taxes & Duties

Will I be charged international duties and/or taxes?


Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method.

Returns

Exchanges

If you live in the U.S. and would like to exchange an item, please start a return for the item you do not wish to keep, and place a new order for the desired exchange item.

You can also visit any store location to make returns and exchanges.

For international exchanges, please start a return for the item you do not wish to keep by emailing info@baggu.com, and then place a new order separately for the desired exchange item. Please note, we are unable to refund duties and fees paid to Customs as part of the initial or exchange order.

Warranty

All products purchased through baggu.com and BAGGU retail stores have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Manufacturing errors are rare, but if you receive a defective product, please send an email to info@baggu.com as soon as possible, including 1) your original order number (starts with “SR”), 2) a brief description of the issue and 3) a couple of clear images.

For international warranty claims: We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.

For warranty claims on product purchased outside of baggu.com or BAGGU stores: We’re always happy to answer questions related to our products, but we are unable to process any returns, credits, or replacements for product purchased outside of baggu.com or BAGGU stores.

Orders & Payment

Promotions & Coupons

To use a promo code, add all desired items to your shopping cart and proceed to the Checkout page. Enter the code in the provided “Gift card or discount code” box in your cart and click “Apply”!

Only one promo code can be applied per order.

Product Care

Nylon & Canvas Care

Nylon

To clean our Recycled Ripstop Nylon and Heavyweight Nylon products, machine (or hand) wash cold and line dry.

Canvas

Nearly all of our Canvas products are machine washable, with the exception of bags with hardware (such as top zip closures), which should be spot cleaned. Since heat can be damaging to the integrity of the fabric, we recommend line drying, as it is more gentle (and better for the environment!).

Leather Care

Cleaning

We recommend using a natural leather cleaner and conditioner to care for both full and top grain leathers. While spot removers and cleaners can be used for slight stains and general maintenance, professional leather cleaning will be the most effective to properly care for your bag.

Color Transfer

Some color transfer may occur with darker colored leathers. Before first use, we suggest rubbing the surface of the bag with a terry towel. Likewise, our lighter colored leathers are more susceptible to picking up color transfer from pigmented materials such as colored denim.

Conditioning

Conditioning your full grain leather bag can help to coat the leather and alleviate color transfer. Because this type of leather is unfinished, we recommend conditioning to maintain the longevity of your bag. Possible conditioners include mink oil and saddle soap. Please be mindful that mink oil and saddle soap may cause some darkening to occur and we suggest testing a small amount on an inconspicuous area, such as the inside of the handles, before applying conditioner to the entire bag.

Suede

Due to the soft grain of the leather, using a bristle suede brush is best for maintenance and delicate cleaning. We recommend using weather guard spray to coat and protect suede. Although suede leather is particularly prone to color transfer, it is important not to condition your suede leather bag or treat it with any type of oil.


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