*Estimated delivery time starts when the order ships. Orders take 24-48 hours to process after an order is placed.

In addition to FedEx and USPS shipping, we also offer the following additional options for shipments to Canada and Australia:

• Passport Shipping - International Standard: Duty + Taxes Included: Orders shipped with this method will not have duties and taxes added when they arrive to the border. Delivery time is 9-11 business days.
• Passport Shipping - International Standard: Duties and taxes on these orders will be due upon importing at the border. Delivery time is 13-15 business days.

If your order qualifies, select Free Shipping at checkout. Free International Shipping is shipped with Passport & will be handed off to a local carrier for final delivery.

*Estimated delivery time starts when the order ships.
**Duty and tax may be due upon arrival, unless "Duty + Taxes Included" rate is selected

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method. Even if your international order qualifies for free shipping, you will still be charged customs duties and fees, unless you select the "Duty + Taxes Included" rate.

Free shipping to select countries on orders over $150 – Applicable for orders subtotaling over $150 USD to United Kingdom, Japan, South Korea, Germany, Singapore, Switzerland, France, Hong Kong only. If your order qualifies, select Free Shipping at checkout.

Free International Shipping is shipped with FedEx International Economy.

*Estimated delivery time starts when the order ships.
**FedEx only available for select countries.
***International Standard currently available for: UK, Australia and Canada

Customs duties and fees are the responsibility of the recipient. International shipments are subject to duties and fees that vary by country and are based on the value of your order. The amount calculated depends on the destination country's tax and valuation method. Even if your international order qualifies for free shipping, you will still be charged customs duties and fees

If you live in the U.S. and would like to exchange an item, first start a return for the item you do not wish to keep. You will have the option to exchange it for the same item in another colorway as long as the price is the same. Or you can receive store credit for your original item and place a new order on baggu.com.

You can also visit any store location to make returns and exchanges.

Please note that we do not offer international exchanges. Internationally, we offer returns for a refund or online store credit, only.

Please also note that we do not offer exchanges for pre-order products. For pre-order products, we offer returns for a refund only.

All BAGGU products have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Manufacturing errors are rare, but if you receive a defective product, please send an email to info@baggu.com as soon as possible, including 1) your original order number (starts with “SR”), 2) a brief description of the issue and 3) a couple of clear images.

For international warranty claims: We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.